Virtual USA
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Job Summary: As a Customer Care Specialist, you will be the primary point of contact for our customers, ensuring their inquiries and issues are addressed promptly and effectively. Your role is pivotal in enhancing customer satisfaction and loyalty by providing exceptional service and support.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries through various channels, including phone calls, emails, and live chats, ensuring timely and accurate resolutions.
- Issue Resolution: Investigate and resolve customer complaints by identifying problems and developing appropriate solutions
- Account Management: Update and maintain customer accounts, including billing, shipping, and payment information, ensuring data accuracy.
- Documentation: Accurately document customer interactions, inquiries, complaints, and actions taken in the CRM system.
Qualifications:
- Education: High school diploma or equivalent;
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
