Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for maintaining accurate and complete client and company records and providing excellent customer service while handling inbound phone calls, emails, faxes, and physical mail and routing communications to the appropriate party or responding to client and related services themselves. This includes managing help desk tickets and other reports, and completing the required actions those tickets and reports specify.
This role…
- Handles initial client inquiries and answers basic questions.
- Interacts daily via phone, mail, email or personally with customers, prospective customers, and team members.
- Completes assigned tickets and work from reports.
- Assists in the research, investigation, and communication regarding customer inquiries regarding shipments, products, and complaints.
- Records details of calls, communications, and messages in the client management software.
- Refers customer complaints to appropriate individuals.
- Contacts clients and agencies to obtain new or corrected client information.
- Saves copies of documents and communications in the company's document management system.
- Communicates with other team members by email, phone, and internal system notes and messages.
- Complies with requirements to protect client data and use client data only for the purpose of managing the client’s account and associated claims.
- Complies with applicable team policies, procedures, guides, job aids, reference materials, memos, notes, videos, and other training as provided.
- Assists in the processing, evaluation, and recategorization of tickets so that they are routed to the appropriate team.
- Participate in other projects or duties as assigned.
We are interested in speaking to individuals with the following…
- High School Diploma or GED required.
- Zero (0) plus years of related experience.
- Experience using Microsoft Outlook and Teams preferred.
- Or equivalent combination of education and/or experience.
- Ability to work flexible hours and overtime when needed.
- Ability to work independently as well as with a team.
- Comfortable using computers and saving electronic files
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
- Able to manage time to complete tasks within the expected timeframe.
- Team player with positive attitude.
- Ability to multi-task.
- Excellent customer service skills.
- Attention to detail.
Salary: $12.37-$16.70/hourly
Schedule: Wednesday- Friday 11:30am-8pm (EST) Saturday & Sunday 9am-5pm (EST)
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
