Global Technical Training Manager

TSI, Inc. • Shoreview, MN, US • 4d ago

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Global Technical Training Manager at TSI
The Global Technical Training Manager will collaborate with Subject Matter Experts (SMEs) to design, implement and evaluate training programs for company personnel, channel partners and customers. These programs will drive global business growth, while ensuring high enterprise customer satisfaction and a strong, consistent brand reputation. These initiatives will strengthen application and technical support, expand the knowledge base and equip sales teams to navigate complex, high-value deals with long sales cycles.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

Training Needs Analysis: Conduct thorough assessments to identify the training needs of personnel, channel partners and customers.
Training Strategy Development: Develop a comprehensive training strategy aligned with enterprise customer expectations and business growth initiatives. Identify opportunities to monetize training.
Training Program Design: Design and develop a complete, consistent and controlled training program. Use training methodologies to address identified needs. Implement a system for maintaining training records.
Training Delivery: Deliver training – manage and facilitate in-person and virtual training sessions globally. Ensure effective knowledge transfer.
Training Content Creation: Manage the creation and development of engaging materials, such as presentations, e-learning modules and videos. Ensure content is relevant, up-to-date and aligned with growth initiatives of the business, enabling the high expectations of our customers to consistently be met.
Training Evaluation: Use assessments, surveys and feedback to measure, improve and adjust training programs.
Training Coordination: Organize training sessions, venues and resources globally.
Training Metrics and Reporting: Measure training program impact and value; present findings to key stakeholders.
Drive Continuous Improvement: Stay updated on industry trends, best practices and emerging technologies to enhance and continuously improve training methods.
Stakeholder Collaboration: Work with marketing leaders, subject matter experts and regional training resources, channel partners and customers to ensure alignment of all training programs with organizational goals and objectives. Leverage expertise and insights, facilitate resource allocation, gain buy-in and support and promote continuous improvement.
- Alignment of Training Programs: Engage stakeholders to tailor training to specific needs and challenges of different groups and tailor training programs accordingly.
- Expertise and Insights: Work with subject matter experts to ensure accurate, relevant, up-to-date and practical content. Use real-world examples and best practices.
- Resource Allocation: Identify and secure necessary resources, such as budget, training materials, technology and facilities.
- Buy-in and Support: Involve key stakeholders in planning to encourage participation and foster a positive training culture. Collaborate with engineers, sales teams, product managers and leadership to align training with business goals.
- Drive Continuous Improvement: Gather feedback to refine and enhance future training program effectiveness.

What Do You Need?
Required

Bachelor’s degree in education, instructional design, engineering or a related field
5+ years in training or learning & development (L&D), preferably in a technical or engineering-focused industry
Proven track record of successfully developing, delivering and managing training programs
Expertise in Learning Management Systems (LMS) and virtual training platforms
Strong communication skills
Demonstrated leader with proven technology proficiency and data driven decision making
Patient, analytical, creative, persistent and organized

Desired

Master’s degree in Business Administration, Learning & Development, Organizational Leadership or related field
Certified Professional in Talent Development (CPTD)

*Travel required up to 50%, including international

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias:Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeterias employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Pay & Benefits:

Competitive market salary from $100,000 - $115,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits:

Health Insurance: Comprehensive medical, dental, and vision coverage.
Retirement Plan: 401(k) with company match.
Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.