Title: Customer Service Representative - Membership
Type; Remote
Location: Escondido, CA, Remote
Job Description:
Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is approximately 8 weeks long and 100% onsite from 9:00am to 5:45pm, also training every third Saturday from 8:00am to 5:00pm, then having a day off through the week.
Upon completion of training, you will begin working from home M-F 10:15am to 7:00pm, also working every 3rd Saturday then having a day off through the week. Applicants must live within 30 miles of the Escondido branch office in Escondido, CA.
What do we offer?
Outstanding Benefits
$22/hour to start
Paid Training & Growth Opportunities
Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!
We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.
What you will do:
Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding or upgrading memberships.
Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable AAA products and services to meet their needs.
Actively listen and engage Members and fellow Team Members with a “can do” attitude.
Be open to training, coaching and development leading to positive career growth.
What you will need:
Prior customer service experience
Recent Call Center Experience Preferred
You must live within 30 miles of our Escondido, CA, location.
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task and perform well in a fast-paced environment
Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
Ability to progress through required continuous training and development
A flexible, “can do” attitude to navigate our ever-changing environment
High school diploma or equivalent
Must be able to pass a background check and drug test
Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.
The pay range for this position is $22.00 per hour. Additionally, after completing training, you will be eligible to participate in our incentive program based on your team and individual performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
