Company Description
👋🏼 We're Nagarro.
We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17 500+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.
Job Description
We are seeking a dynamic and strategic Client Success Lead (CCS) to take ownership of new client engagements, ensuring their long-term success while driving business growth. This role involves leading the client relationship, managing large and complex programs, and identifying opportunities to enhance customer value.
Key Responsibilities
- Leading the client relationship and customer success.
- Responsible for delivery of large, complex programs within the client organization.
- Ensuring the short-term and long-term success of the account.
- Identify and capitalize on opportunities to cross-sell and upsell our offerings within existing engagements.
- Reviewing project scope definition, and planning through delivery of assigned product and related product releases.
- Ensuring all projects in the account meet defined guidelines of governance, standards, and best practices.
- Owning P&L for the account.
- Given high-level requirements, suggesting and owning delivery methodology, resourcing requirements, governance mechanism, and proposed solution
- Effectively managing program(s) through the development of robust schedules, change control, and risk mitigation.
- Track and ensure the health of the account across key metrics such as risk, scope, schedule, quality, resources, finance, and customer satisfaction.
- Identifying account stakeholders at an early stage and working with them to identify expectations and steer the engagement
- Communicate and drive the adoption of organizational initiatives in your account
- Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance
Qualifications
- Strong background in program management, consulting, and cross-group collaboration skills.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Strong ability to manage multiple stakeholders and drive strategic client engagement.
- Expertise in governance standards, risk management, and delivery methodologies.
- Strong problem-solving, negotiation, and decision-making skills.
- Excellent communication and leadership capabilities.
- Ability to mentor and inspire teams for high performance.
- Excellent communication and interpersonal abilities. Fluent in English and German (written and spoken).
Additional Information
