Location: Remote (must be able to work EST hours 9am-5pm)
Department: Customer Success
Reports To: VP of Business & Client Strategy
Position Summary:
We are seeking a Customer Success Operations Manager to enhance the efficiency, effectiveness, and scalability of our Customer Success team. This role will be responsible for optimizing our use of ChurnZero, Salesforce, and other customer success tools to drive client engagement, retention, and expansion opportunities. The ideal candidate will have a deep understanding of customer success metrics, automation, and workflow optimization, along with the technical skills to configure and implement processes within ChurnZero and Salesforce.
Key Responsibilities:
- Operational Strategy & Execution: Collaborate with leadership to design and exe
Apply now and work remotely at Symplast
