Title: Outreach Liaison - Houston, TX
Location: Houston, TX
Job Description:
At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking a self-motivated and empathetic Outreach Liaison to join our team. This role is essential to connecting patients with the critical mental health and social services that they need.
The Outreach Liaison role requires strong interpersonal skills, the ability to build trust quickly, and a relentless drive to help patients access the care they deserve. As an Outreach Liaison, you will play a pivotal role in Author Health’s approach to care by meeting in-person with patients with SMI, SUD and dementia - in the community, at their homes, primary care physician offices, and at local hospitals. Your focus will be on building connections and relationships, and helping these patients and their caregivers schedule and attend Author Health health care appointments.
As an Outreach Liaison, you will be responsible for outreach aimed at helping connect patients to the right type of Author Health services, providing an excellent patient experience, helping growing our program, documenting member interactions thoroughly and timely, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is highly self-motivated, and values the opportunity to work in a purpose-driven, evolving startup.
WHAT IS YOUR SUPERPOWER?
You’re passionate about making a difference in the lives of people living with serious mental illness
You excel in building trusting relationships quickly by communicating clearly and emphatically and making patients feel heard, comfortable, and safe as you help them navigate care
You possess patience, cultural competency, a non-judgemental attitude, and the ability to adapt your communication style to meet a patient's individual needs, all while respecting the patient's autonomy and preference
You enjoy building relationships in your community and are able to help expand and strengthen Author Health’s network of trusted referral partners, including primary care organizations and hospitals
WHAT YOU WILL DO:
Conduct in-person outreach to doctor’s offices, hospitals and patients’ homes to educate potential patients and caregivers on the mission and value of Author Health, understand their health services needs, help them navigate care options and schedule recommended health care appointments with Author Health
Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
Utilize Author Health’s proprietary CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
Work collaboratively with internal outreach and care teams to ensure a seamless transition into ongoing care at Author Health
Aid in capturing data and providing feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment
Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team
Provide education and support to patients and caregivers on how to use telehealth technology effectively
WHAT WE ARE SEEKING:
3+ years of experience in customer service/sales, with cold outreach experience preferred
3+ years of experience in healthcare outreach, community engagement, or related fields
Multi-lingual (Spanish) candidates preferred
Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
Proficiency in critical thinking, time management, and multitasking
Able to work independently and able to meet monthly outreach goals successfully
Enthusiasm for working in an innovative, fast-paced startup environment
Excitement at spending majority of time visiting patients in their homes, at the hospital, physician offices, or other in-person locations
Must have access to a car, and be able to drive up to a 100 mile radius daily with appropriate reimbursement for mileage
Strong tech proficiency and comfort using multiple software systems for daily work
Basic proficiency in Google Suite, and video conferencing platforms
Adherence to HIPAA regulations and confidentiality
WHAT WE OFFER:
Retirement savings plan (401k) Plan with up to 3.5% company match
Mileage reimbursement
Low cost comprehensive benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
Generous paid vacation and sick leave
9 paid holidays throughout the year with (2) additional flex holidays, 11 in total!
Performance-based bonuses
And much more!
This behavioral health new company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.
Salary range for this opening
Pay Ranges
$50,000 - $50,000 USD
