Senior UX Writer & Content Strategist

Jabra Hearing • USA • 2d ago

Hi, we’re Jabra Hearing.

We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.

About us.

We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.

About the role.

Jabra Hearing is looking for a Senior UX Writer & Content Strategist to innovate the experience of treating hearing loss. Reporting to the Director of Product Marketing, you will serve as the voice of our product to the customer, linking product features and benefits to their needs. In this role, you’ll be a cross-functional member of the agile Growth Team consisting of product managers, designers, and engineers. Together you will define and implement the content strategy across our website, supporting the pre-purchase experience in helping customers understand their hearing loss and identify the right solution for them. With a focus on user experience, this role requires the ability to craft compelling and user-centered copy that guides users through our website, while also contributing to the overall content strategy that aligns with our business objectives. Key goals for this role include building a world-class consumer-facing user experience, driving increased conversion rates on key product pages via A/B tests, and driving higher feature adoption rates.

What you’ll do.

Collaborate with agile UX/UI designers, product managers, and engineers to develop and execute a content strategy for our website, ensuring alignment with user needs and business goals
Write and optimize user-centric copy that enhances the overall user experience of our website including persuasive product copy on key web pages for new product/feature launches, microcopy, instructional text, and other UX elements to facilitate intuitive user interactions for the Jabra Enhance website
Regularly audit website content and recommend updates. Conduct competitive research and use data-driven insights including A/B testing to enhance content effectiveness and user engagement
Participate in user research to gain insights into user behaviors and needs
Create and maintain a copy library of approved terminology and language, and drive governance of terminology; create and maintain content style guides and best practices for consistent messaging and tone across the website
Collaborate with Product Marketing Team on Product Positioning & Messaging Briefs; develop new methods for storytelling and product functionalities – bring a creative and unique voice to our website
Collaborate with other departments to ensure regulatory compliance and industry standards for all content; act as a subject matter expert, present and rationalize your work to stakeholders, including Legal and Senior Leaders

What you’ll bring.

Minimum 4 - 6 years of experience in content strategy, with a focus on UX writing in DTC/B2C
Minimum 2+ years of experience embedded in agile product teams, with a strong focus on A/B testing; fluent in Figma and JIRA or similar design & ticketing systems
Strong, organized portfolio showcasing both content strategy and UX writing samples; demonstrated attention to detail and impeccable grammar
Experience using research and data to drive content decisions
Strong time management and task prioritization skills; the ability to be flexible and change to meet evolving requirements according to company goals
Excellent collaboration and communication skills: a team player with strong relationship-building skills and the ability to gain buy-in and support from cross-functional partners
A systems-thinker who loves to build simple and elegant experiences for complex problems
Ability to work independently; self-driven and comfortable asking questions and tracking down answers
A growth mindset. Open and receptive to feedback and can adapt quickly in a fast-paced environment

A sneak peek at our benefits.

You’re worth it. Our compensation is competitive ($100,000 - $130,000 plus eligibility for an annual performance bonus), and our 401k plan includes matching up to 4%.
Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance, plus basic life and disability insurance, and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
Rest and recharge. Whether you check out America’s natural treasures or just relax at home, enjoy your paid time off (employees can accrue up to 20 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 10 company holidays annually). We encourage time off.
Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.

GN Consumer Hearing Corporation dba Jabra Hearing is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from Jabra Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.

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