Customer Support Representative

GPD Holdings, LLC. dba CoinFlip • USA • 16h ago

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We’re seeking a Customer Support Agent responsible for supporting our ATM customers by:

Registering users
Increasing buy limits
Helping customers complete transactions at our ATMs
Answering questions regarding cryptocurrency
Initiating compliance investigations
Addressing technical issues with the terminals themselves

Qualifications

Affinity for helping others and nurturing relationships
Customer advocacy
Empathy
Troubleshooting and issue resolution
Problem solving
Keen attention to detail
Willingness to work a flexible schedule, as this position requires weekend and overnight hours
Foundation in cryptocurrency knowledge
Phone skills

Requirements

Willing to work a flexible schedule
Bilingual (Spanish/English)
Basic knowledge of cryptocurrency and blockchains
General passion and knowledge of fintech and crypto

Benefits

Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
A generous retirement savings plan with company match up to 4%
Performance-based bonuses
Paid time off

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