About Us

Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner® Magic Quadrant™ for Unified Communications as a Service in 2024.

Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now positioned among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.

Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.

Who are we looking for

We are currently looking for a Customer Success Specialist. You will be part of a Sales Team, working closely with Partner Development Managers & assisting in partners-related queries, new partners onboarding & nurturing of existing partners portfolio.

Are you up for the challenge?

How You Will Make an Impact

Promptly responding to customer queries via email, live chat, video, or phone.
Collaboration with colleagues or managers to find the best solutions to partners’ issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
Maintaining a polite, helpful, and professional manner at all times
Obtaining and sharing partner feedback with colleagues and other departments so that products and services can be improved
Familiarise yourself with new products and services as they are introduced
Attending workshops and meetings as required
Providing training to new partner service agents

What You Bring to the Team

At least 2 years of previous experience with Sales and Support related roles
Fluent in English, both written and verbal
You possess excellent communication skills, both verbal and written with the versatility to communicate at all levels
Strong presentation and negotiation skills for effective communication and collaboration
You are a good team player with a "can do" attitude and the ability to work with others to provide an excellent customer service and experience
Commitment and self–motivation to work within deadlines with minimum supervision
Proven experience with CRM software, such as Salesforce
The ability to respond appropriately under pressure
A positive attitude and the ability to build relationships with clients

Now, it would be fantastic if You

Have a good understanding of the B2B Market
Are quality-driven, aiming for 100% accuracy and timeliness of delivery
Aim to continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
Observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties

Why You Will Love It Here

Be part of the fastest-growing, talent-focused company in Unified Communications
A philosophy of trust and a shared vision of excellence
We're an Apple Powered Team. We will provide you with a MacBook Pro and iPhone to fuel your productivity
We offer competitive compensation and benefits, and expense reimbursement
Initial training and support to empower your professional success

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Where You’ll Be Based

The job can be done remotely from anywhere in the US, preferably on the East Coast

We are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or other characteristics. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.

Important: Please note that we exclusively recruit through Remote.com, an Employer of Record (EOR) company, facilitating remote talent acquisition efficiently.

Do you want to learn more about Wildix? Apply Now!

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