Location: Remote
Description
We are seeking a highly skilled Retention Specialist to join our team. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Summary of Essential Job Duties
- Develop and implement strategies to retain existing customers.
- Communicate with customers via phone, email, and chat to address their concerns and resolve issues.
- Identify causes of customer dissatisfaction and work to resolve the underlying problems.
- Work with other departments to resolve customer concerns and ensure timely resolution.
- Monitor customer retention metrics and report on trends to the management team.
- Stay up to date on product and industry trends to better serve customers.
- Continuously identify and implement process improvements to deliver better customer experience and
- improve retention rates.
Requirements
- Excellent communication skills, both verbal and written
- Proven customer service and/or sales experience, preferably in a retention capacity
- Ability to understand and address customer concerns effectively.
- Strong problem-solving skills
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency with customer management systems and call center technology
- High school diploma or equivalent, bachelor’s degree preferred
- Licensed in Property and Casualty insurance is a plus
Summary
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- Monday through Friday, 11:30 AM - 8:00 PM EST
- One Saturday per month, 10:00 AM - 2:00 PM EST
