Your role:
We are seeking a Customer Experience Associate who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat. This customer-facing role is responsible for handling customer inquiries professionally, politely, and efficiently while documenting work in client systems. The work completed directly impacts trust and partnership with the client.
You will be:
- Managing inbound/outbound calls and emails as a subject matter expert
- Providing clear communication to brokers and insurers (via phone, email, and chat).
- Providing exceptional customer service to client customers
- Completing requested client/broker tasks and processes
- Collaborating with peers and leaders to meet client needs
- Contributing to the achievement of internal team goals
What you need to be successful:
- 1-2 years customer service experience required
- Reliability, we have a small team and rely on each other
- Ability to follow processes and procedures
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proficient computer skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate
- Positive and proactive attitude
- Flexibility and adaptability to changing priorities
- Insurance background/knowledge (Preferred)
- A strong understanding of audit processes and procedures (Preferred)
Your Benefits and Perks:
- Eligible for all medical & dental benefits on Day 1
- Eligible for 401k with employer match after 12 months of employment
- Generous PTO plan with paid holidays & floating holidays
- Development & growth opportunities
- Teamwork-oriented work environment
Your Compensation:
Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes benefits and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $10.00 per hour - $23.15 per hour.
The salary range may vary based on the specific geographic location in which the candidate resides.
Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
- Behavioral Interview with Talent Acquisition
- Online talent assessment
- Hiring Manager interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
