Epic Call Hub Analyst
Location: Remote Remote US
Type: Full-time
Workplace: Fully remote
Job Description:
Prominence Advisors is actively seeking an Epic Call Hub Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.
At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.
Who We Are
Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation's leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it's guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.
Ranked as a best place to work over 27 times (and counting!), Prominence's culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.
Requirements
You will need to possess the following qualifications for this role
Certifications
Epic Cheers and/or Nurse Triage certifications
Experience
3+ years of experience as an Epic Advisor
Experience with Call Hub
Soft-Skills
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Ability to work independently and manage multiple projects simultaneously
Benefits
Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We've won Modern Healthcare's Best Places to Work Award and have been voted to Chicago's 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.
Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:
Competitive Salaried and Hybrid Compensation Plans
Health Care Plan (Medical, HSAs, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Dependent & Health Savings Accounts
Short Term & Long Term Disability
Paid Time Off (Vacation/Sick & Public Holidays)
Training & Development Fund
Technology Stipends (for Qualifying Roles)
Work From Home
Charitable Giving to Causes You Believe In
Employment Eligibility
Must be legally authorized to work in the United States without sponsorship.
Commitment to Equal Opportunity
The world's most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.
If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.
Partnership Eligibility
Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.
