Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry?
Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.
As a Provider Success Coordinator, you will:
- Serve as the main point of contact for patients and providers, managing needs and efficiently working on referrals
- Interact with provider partners to gather feedback and ensure their patients receive the best experience possible.
- Work with urgency to ensure patients receive their medical supplies promptly and efficiently.
- Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.
- Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.
- Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.
What do you bring to the table?
- You have worked with patients in a healthcare environment
- You have worked at a DME company or adjacent to medical supplies
- You have experience in a clinical setting - physician’s office, hospital setting, or similar environment
- Your schedule is flexible, allowing you to meet the needs of patients whenever they arise
- You’re a go-getter, who’s known to be a diligent worker who always gets the job done
- Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
- Teamwork/collaborative attitude is a must
- Bonus: Able to write and speak both Spanish and English
Compensation and Benefits
- $20 - $22 per hour
- Fully remote work
- PTO and health, vision, and dental insurance
- Talented and fun coworkers who are passionate about improving our healthcare system
- The opportunity to be part of a mission-driven company and make a difference in patients’ lives.
