JOB DESCRIPTION:
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that field technicians may encounter with accuracy and efficiency.
COMPENSATION:
$18 per hour
LOCATION:
Position in Beaumont/Orange/Mid-County (Port Neches, Groves, Nederland) TX area – work remote but must live in this area and available for onsite training and meetings.
BENEFITS CAT5 RESOURCES PROVIDES:
- Laptop with High-Speed Internet AccessPaid Time Off + Paid HolidaysMedical, Dental, and VisionLife and AD&D Insurance
- $25,000 Employer Paid
- Additional Benefits including: Disability, Life and Accident Insurance, Cancer and Critical Illness Insurance and Hospital Confinement Indemnity Insurance
PREFFERED EXPERIENCE AND CAPABILITIES:
- At least 1 year of previous experience working with customersProficient in MS Excel – 1 year experience requiredAbility to quote pricing preferred
MINIMUM QUALIFICATIONS:
- Must be able to work under limited supervisionExcellent customer service skillsHighly organizedAbility to work in a fast paced environmentExcellent communication skills, both written and verbalStrong attention to detailAbility to multi-taskDependable
REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES (KSA’S):
- Responsible for receiving field technician calls during normal business hours/on-callEnsures all call outs are completed in a timely manner.Creates and assign work orders to vendors and technicians.Dispatching and tracking technicians assigned to work orders.Quoting services/parts to customer depending on the market pricing for each.Customer service and issue resolution for vendors and technicians.Assists customers with resolving issues involving cell site maintenance.Ensures customers are updated daily for all emergency call out requests.Assists technicians with directions, access issues, and other issues that arise while working in the field.Responsible for completing all assigned work orders in a timely manner.Prepare work orders for invoicing.Adding cost to individual work orders for invoicing.Parts logistics- labor rates and parts cost.Generate reports within proprietary systems.Tracker updates submitted to customer on a weekly or monthly basis depending on each customer market.Following up with all open work that is needing to be scheduled.Responsible for all day to day service scheduling.Creating work orders/dispatching and scheduling all emergency call out requests.Vendor issue resolution.Working closely with propane vendors on any access issues, directions, or other issues pertaining to completing.Propane fuels or repairs.
Cat5 Resources, LLC is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
