At Megatom, we are looking for a dedicated and knowledgeable IT Help Desk Technician to join our growing team. This role offers an excellent opportunity for individuals who are passionate about technology and customer service. As an IT Help Desk Technician, you will be the first point of contact for our employees experiencing technical issues, providing timely and effective support to ensure minimal disruption to their work. You will be responsible for troubleshooting hardware and software problems, assisting with system upgrades, and maintaining various IT systems. Your expertise will not only help resolve immediate concerns but also educate users on best practices, contributing to a more efficient work environment. In a fast-paced atmosphere, you will be challenged to prioritize tasks and manage communications effectively. We believe that a strong help desk team is the backbone of our IT department and vital to our mission of providing excellence in technology solutions. If you are a proactive problem solver with a desire to serve, come and join us at Megatom, where innovation and teamwork lead the way to success.
Responsibilities
- Provide first-level technical support for hardware and software issues.
- Diagnose and troubleshoot client hardware and software problems via phone, email, and in-person.
- Log and track all support requests using the Help Desk ticketing system.
- Assist in the installation and configuration of computer systems and applications.
- Provide training and onboarding support to new employees regarding IT systems and protocols.
- Manage user accounts, permissions, and access in various systems and applications.
- Collaborate with other IT staff to enhance system performance and resolve complex issues.
- Proven experience as an IT Help Desk Technician or similar role.
- Strong knowledge of computer hardware and software systems.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Proficiency in support ticketing systems and remote desktop tools.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- Strong customer service orientation and interpersonal skills.
- Commuter assistance
- AD&D insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Cell phone reimbursement
- Parental leave
- Employee assistance program
- Vision insurance
- Professional development assistance
- Life insurance
- Referral program