A1 DATASHRED, a trusted local Boston document destruction company, is seeking a Remote Virtual Assistant to join our dedicated team. Established in 2005, A1 DATASHRED specializes in providing professional shredding services to businesses and residents within Greater Boston, North Shore, South Shore, Metro-west Massachusetts, and southern New Hampshire. Our commitment to community service and confidentiality ensures that we deliver unparalleled customer satisfaction with each document destruction project. As a Remote Virtual Assistant, you will play a vital role in supporting our operations from the comfort of your own home, helping to streamline processes and enhance our customer service experience. You will be part of a well-trained and experienced staff that values teamwork and communication, assisting from the initial customer interaction to the successful completion of their shredding needs. If you are looking to contribute to a company that prioritizes environmental services and community connection, this is the perfect opportunity for you.
Responsibilities
- Manage incoming emails and phone calls from clients and address their inquiries about our shredding services.
- Schedule and coordinate appointments for document destruction services, ensuring optimal use of resources and time.
- Prepare and maintain digital records of client interactions, service requests, and follow-ups in our database.
- Assist in the development of marketing materials and updates for social media platforms to promote A1 DATASHRED.
- Support the operations team in tracking service requests and coordinating with field staff for timely executions.
- Research and compile information on industry trends, competitors, and potential new clients to help inform business strategy.
- Provide administrative support to management by preparing reports and assisting with logistical needs for client engagements.
- Proven experience as a virtual assistant or in a relevant administrative role.
- Strong written and verbal communication skills, with a customer-oriented approach.
- Proficiency in using Microsoft Office Suite and other relevant software tools.
- Ability to prioritize tasks, manage time effectively, and meet deadlines independently.
- Familiarity with CRM systems and project management tools is a plus.
- Strong attention to detail and ability to maintain confidentiality of sensitive information.
- A proactive attitude with a willingness to learn and adapt to the dynamics of a growing business.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
