**Must have an active government clearance within the past two years**
The Call Center Reps will provide both inbound and outbound call support to a federal client. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. This position is fully work from home.
This posting is being used to build a talent pipeline for potential future business needs.
At this time, Senture can only offer employment to individuals located in the following states: AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, TN, TX, VA.
Qualifications
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
**Must have an active government clearance within the past two years**
Candidates must meet the following requirements to work from home:
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
- Must be able to meet the minimum internet speed requirements for specific program
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
- Shift and Schedule adherence.
This is a work from home opportunity. Representatives will be provided with the equipment, training, and support needed to ensure they are successful. Employees are required to have fast and reliable internet in order to work from home. will review the multiple contracts available at Senture and help determine which is a best fit for you.
