Partner Success Manager

Versaterm • USA • 10h ago

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Partner Success Team at Versaterm works with our partner agencies in advocation of achievement of their unique goals. We ensure that we are providing the best partnership possible from adoption to value realization. The Partner Success Manager (PSM) is the main point of contact for our clients and has the primary responsibility of providing excellence in customer service within the well-defined Partner Success functions.

This position can be based in either of our offices in Mesa, AZ, or Lexington, SC, or performed remotely from a home office. For candidates located near one of these offices, a hybrid work model will be required. Preference will be given to candidates who are available to work on-site.

What You'll Do

Own and manage long-term partnership with a portfolio of partner agencies from post-sale to product launch and beyond
Serve as point of contact for assigned partners
Advocate for assigned partner agencies
Work closely with sales, implementation, support, and product teams to align exceptional service delivery
Remain focused on the three primary goals of a Partner Success: drive value, reduce/manage churn, and support the renewal process
In cooperation with the Manager of Partner Success, determine the metrics, health scores, and KPIs relevant to each account
Collaborate with sales, product, and marketing to support strategies across the Versaterm ecosystem with the goal of increasing ROI

What You'll Bring

Proficiency in use of Office 365, Microsoft Teams, and Salesforce
2-5 years of experience in customer success or customer experience with preference given to public sector customer base
Exceptional time management skills
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail
Bachelor's degree in Business, Public Administration, Computer Science considered an asset

You'll Succeed if You Have

A strong desire to provide exemplary customer service
Project management experience
Public or civil public safety experience
The ability to prioritize and multi-task
Data analysis experience
Excellent communication skills and the ability to hold executive-level internal and external conversations that drive business and move relationships forward

Nice to Have

Experience with Gainsight software

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

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