Remote (USA)
At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Job Summary
In this role, you'll respond to a high volume of Contact Center inquiries, providing personalized and accurate information to our members. Your main responsibility will be to enhance the member experience and deepen their understanding of our products. You'll handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls. Additionally, you will utilize problem-solving skills to ensure one-call resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction.
Key Responsibilities:
- Deliver personalized service and respond to product inquiries (70% of time).
- Conduct research and follow up on member issues to achieve resolution (20% of time).
- Provide administrative support and participate in team huddles (10% of time).
- Ability to work in a fast-paced environment is a requirement of the role. *
Skills and Background You’ll Need
Must-Haves:
- High school diploma or equivalent.
- 1+ years of customer service experience in a call center.
- Strong communication skills and ability to relay product information clearly.
- Familiarity with using computer and telecommunications technologies.
Preferred:
- Experience with performance metrics and quality assurance processes.
- Knowledge of Lean methodology for problem-solving.
Key Behaviors of a Successful Candidate
- Adaptability to changing situations and member needs.
- Integrity in communication and service delivery.
- Willingness to learn and grow within the role.
- Strong problem-solving skills and initiative.
- Ability to maintain a calm demeanor under pressure.
Why Join The Standard?
We have built an enduring legacy of stability, innovation, and financial strength, thanks to the contributions of talented, creative, and compassionate individuals. When you join The Standard, you can expect:
- A rich benefits package, including a 401(k) plan with matching contributions.
- An annual incentive bonus plan.
- Generous paid time off.
- A supportive and responsive management approach.
- Opportunities for career growth and advancement.
- Paid time off to volunteer.
- An employee giving program that double matches your donations to eligible nonprofits and schools.
- Much more!
#LI-Remote
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
20.00 - 25.72
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
