Bilingual Customer Service/Contract Administrator at Toyota of Clermont Careers summary:
The Bilingual Customer Service/Contracts Administrator at Toyota of Clermont is responsible for preparing and disclosing legal and financial documents related to vehicle sales and leases. This role involves submitting credit applications, ensuring compliance on paperwork, and delivering high customer satisfaction while maintaining good relationships with team members. The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment.
CUSTOMER SERVICE/CONTRACTS ADMINISTRATOR
Toyota of Clermont is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.
NO EXPERIENCE NECESSARY.
Bi-lingual (Spanish) candidates preferred.
Job Responsibilities:
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Establish and maintain good working relationships with team members and customers
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Present all legal and financial documents to customers
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Check all paperwork for correct title, lien information, and taxes
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Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
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Maintain high ethical standards in daily activities
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Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
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Ensure paperwork is legal, compliant and complete without flaw
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Guarantees overall customer satisfaction
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Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
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Establish and meet monthly objectives
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Responsible for product knowledge for vehicle delivery to each customer
Requirements:
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Outstanding written and verbal communication skills
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Ability to read and comprehend instructions and information
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Ability to work evenings until 10:00PM, including the last deal of the day
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Ability to work weekends as business needs dictate
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Ability to work in a fast-paced environment
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Professional and dedicated
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Must have impeccable follow up abilities
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Must know how to work in a team environment
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Excellent Communication Skills
We Offer:
WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!
In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.
Toyota of Clermont is proud to be an Equal Opportunity Employer.
Keywords:
bilingual customer service, contract administration, vehicle sales, customer satisfaction, automotive finance, legal documents, Toyota, customer relationships, fast-paced environment, communication skills
