Bilingual Customer Service/Contract Administrator at Toyota of Clermont Careers summary: The Bilingual Customer Service/Contracts Administrator at Toyota of Clermont is responsible for preparing and disclosing legal and financial documents related to vehicle sales and leases. This role involves submitting credit applications, ensuring compliance on paperwork, and delivering high customer satisfaction while maintaining good relationships with team members. The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment.

CUSTOMER SERVICE/CONTRACTS ADMINISTRATOR

Toyota of Clermont is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.

NO EXPERIENCE NECESSARY.

Bi-lingual (Spanish) candidates preferred.

Job Responsibilities:

Establish and maintain good working relationships with team members and customers
Present all legal and financial documents to customers
Check all paperwork for correct title, lien information, and taxes
Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
Maintain high ethical standards in daily activities
Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
Ensure paperwork is legal, compliant and complete without flaw
Guarantees overall customer satisfaction
Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
Establish and meet monthly objectives
Responsible for product knowledge for vehicle delivery to each customer

Requirements:

Outstanding written and verbal communication skills
Ability to read and comprehend instructions and information
Ability to work evenings until 10:00PM, including the last deal of the day
Ability to work weekends as business needs dictate
Ability to work in a fast-paced environment
Professional and dedicated
Must have impeccable follow up abilities
Must know how to work in a team environment
Excellent Communication Skills

We Offer:

Paid training
5-day work week
Paid time off
Competitive benefit package including Medical/Dental/Life Insurance and 401K
Employee discounts
Career path and management program available

WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Clermont is proud to be an Equal Opportunity Employer.

Keywords: bilingual customer service, contract administration, vehicle sales, customer satisfaction, automotive finance, legal documents, Toyota, customer relationships, fast-paced environment, communication skills

Toyota of Clermont Careers

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Bilingual Customer Service/Contract Administrator