Quillen Construction, LLC is seeking a dedicated and enthusiastic Customer Service Representative to join our remote team. In this vital role, you will serve as the primary point of contact for our valued clients, providing exceptional service and support in the dynamic construction industry. Your responsibilities will include handling customer inquiries, resolving issues, and ensuring a seamless communication flow between our clients and various departments within the company. As a remote position, you will work from the comfort of your home while collaborating closely with team members across multiple locations. You will have the opportunity to contribute to the overall customer experience by assisting clients with everything from project updates to contract questions. Our ideal candidate will possess strong communication skills, exceptional problem-solving abilities, and a thorough understanding of customer service best practices. By joining Quillen Construction, LLC, you will become part of a committed team that values professionalism, teamwork, and client satisfaction. If you are looking to advance your career while making a positive impact within the construction industry, we encourage you to apply and help us set new standards in customer service excellence.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional manner.
- Resolve customer complaints and provide appropriate solutions to ensure customer satisfaction.
- Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) software.
- Coordinate with project managers to provide clients with timely updates on project statuses.
- Assist clients with product information, service details, and contract questions to facilitate a smooth experience.
- Monitor and follow up on customer feedback to identify areas for improvement in our services.
- Educate customers on policies, procedures, and services available within Quillen Construction, LLC.
- Proven experience in customer service or a related field, preferably within the construction industry.
- Excellent verbal and written communication skills to interact effectively with clients and team members.
- Strong problem-solving skills and the ability to remain calm under pressure when addressing customer concerns.
- Proficiency in using CRM software and Microsoft Office Suite; experience with construction-related software is a plus.
- Ability to work independently in a remote environment while adhering to deadlines and managing time efficiently.
- Strong attention to detail to ensure accurate documentation and client follow-ups.
- A positive attitude, strong work ethic, and a commitment to fostering customer relationships.
