Golden Gate Electric Inc, a leader in the Electrical/Electronic Manufacturing industry, is seeking a dedicated and dynamic Customer Service Representative to join our remote team. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive the highest level of support and service regarding our innovative electrical solutions and products. This position is an excellent opportunity for individuals who are passionate about customer satisfaction and who thrive in a fast-paced environment. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and facilitating seamless communication between our company and clients. We pride ourselves on our commitment to quality and excellence, and we are looking for a representative who embodies these values. You will utilize various communication tools and platforms to manage customer interactions, provide information about products, process orders, and conduct follow-ups ensuring customer satisfaction. This remote position offers flexibility while requiring a proactive approach to problem-solving and the ability to work efficiently in a virtual team setting. Join us at Golden Gate Electric Inc and help us maintain our reputation for outstanding customer service in the electrical manufacturing sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about products, services, and order statuses to assist customers with their needs.
- Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
- Process orders, returns, and exchanges accurately and efficiently through our internal systems.
- Maintain accurate records of customer interactions, transactions, and feedback for continuous improvement.
- Collaborate with other departments to ensure customer needs are met and expectations are exceeded.
- Assist in the development of customer service policies and procedures to enhance service quality.
- High school diploma or equivalent; further education in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in the electrical or manufacturing industry.
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage time effectively, prioritizing tasks based on urgency and importance.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong attention to detail and a commitment to maintaining high standards of service.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Wellness Resources
- Stock Option Plan
