Customer Intake Specialist
Remote
Customer Intake
Full time
United States
Description
MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.
This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST.
Hourly rate: $21/hour
Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Tasks:
Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
Making necessary changes to existing customer records, and cancelling service when needed
Answering phone calls and emails daily
Requirements
Minimum associate degree in healthcare related field (preferred)
Proficiency in the Microsoft Office suite of applications required
Ability to type at least 40 WPM
Must complete daily tasks assigned
Must be detail oriented
Ability to adapt to changes
Behavioral Requirements:
Intelligent individual with excellent oral and written communication skills
Critical thinker - ability to decipher when things are missing or incorrect
Accurate and organized - heavy data entry of important information
Friendly phone demeanor - will be in direct contact with both customers and referring sources
Team player - will work on the Intake team as well as with other departments daily
Punctual and reliable with a professional appearance and demeanor
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Retirement Plan (401k)
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