Bilingual Janitorial Area Manger (English/Spanish) at Jan-Pro of Northern Illinois Careers summary:
The Bilingual Janitorial Area Manager oversees consulting and support services for JAN-PRO Cleaning & Disinfecting franchisees, focusing on customer retention and operational efficiency. With four years of experience in janitorial operations and a background in customer service, the role emphasizes coaching, business relationship development, and conducting site audits. The position seeks a proactive individual skilled in bilingual communication (English/Spanish) to enhance franchisee success and uphold brand standards.
[JAN-PRO Franchise Development of Greater Cincinnati/Dayton](https://www.indeed.com/cmp/Jan--pro-Franchise-Development-of-Houston?campaignid=mobvjcmp&from=mobviewjob&tk=1i3q91v71jrp6800&fromjk=66607a3e62413957)
10250 Alliance Road, Suite 210, Blue Ash, OH 45242
* Do you have a MINIMUM of 4 years in janitorial operations and customer service experience?
* Do you have proficient bilingual speaking and writing capabilities (English/Spanish)?
* Are you ready to stop cleaning and spend your time on customer service & coaching/developing others?
* Would you prefer to work regular daytime hours instead of nights & weekends?
If so, this may be the right opportunity for you!!!
JAN-PRO Franchise Development of Greater Cincinnati/Dayton is conducting a search for a bilingual Franchise Business Consultant* *within the Dayton area.
In this full-time role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through on-site Brand Standard Audits, prompt customer follow-up, and serving as a business coach and mentor to our JAN-PRO Cleaning & Disinfecting Certified Business Owners, you will support their efforts to provide the highest quality commercial cleaning in the industry, while achieving 98% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks.
Integrity, resilience, positivity, and a collaborative, problem-solving approach are requirements of this position. As a result of having these skills, the business consultant will enjoy achievable performance bonuses and various opportunities to advance a career in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected franchise company.
*About JAN-PRO Franchise Development of Greater Cincinnati/Dayton:*
We support a global leader in commercial cleaning services, JAN-PRO Cleaning & Disinfecting, with administrative and marketing services. In 2023, Entrepreneur Magazine recognized JAN-PRO Cleaning & Disinfecting as the #1 commercial cleaning franchise for the 15th consecutive year and honored with a 98% retention rate of clients who remain with us month after month. Our primary work is assisting entrepreneurs start & build their own business in a fast-growing industry.
* Job details*
* *Pay *
* On target first year compensation of $50,000-$58,000 (base salary plus performance bonuses).
* *Location*
*
* 10250 Alliance Road, Suite 210, Blue Ash, OH 45242
* *Benefits*
* Medical/Dental/Vision HRA Program
* Retirement Plan
* Retirement Plan matching
* Company vehicle, gas card
* Company provided computer, tablet and cell phone
* Paid vacation plus paid holidays
*WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: *
* Develop a beneficial business relationship with all Certified Business Owners in assigned area.
* Audit accounts against our brand standards on a regular schedule.
* Quickly identify performance success or issues through ‘proactive’ site visits and effectively communicate to franchisees for resolution to aid with their account retention.
* Identify additional special service opportunities to assist in increasing franchisee revenue.
* Facilitate communication between the Certified Business Owners and their customers, when needed.
* Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
* Provide on-call support, as necessary.
* Schedule meetings with franchisees to conduct business planning sessions.
* Complete and maintain accurate documentation of franchisee and client records.
* Support franchisees with onboarding and offboarding customers.
* Recommend solutions to retain franchise owners’ customers.
* Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
* Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.)
* Timely completion and documentation of administrative tasks.
*YOU’LL BE A GREAT FIT IF YOU HAVE: *
*
MINIMUM of 4 years in janitorial operations and customer service experience.
* Having technical skills to strip and wax floors, carpet extraction and floor buffing is a PLUS!
*
MUST have proficient bilingual speaking and writing capabilities (Spanish).
* Ability to multi-task and keep composure in a fast-paced work environment.
* Effective time management skills.
* Consistent follow-through on commitments.
* Ability to handle difficult situations and conversations.
* Excellent written and verbal (English) communication skills.
* Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
* Professional appearance, demeanor, and communication skills.
* Ability to work with sensitive information in a confidential environment.
* Experience cleaning schools, dealerships or medical facilities is a plus.
Equal Employment Opportunity at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: JAN-PRO Franchise Development of Greater Cincinnati/Dayton is committed to equal employment opportunities regardless of any protected characteristic and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Apply today to learn more about our culture and set of values.
* To learn more about our business model*, visit here: [https://jan-pro.com/about/](https://jan-pro.com/about/)
Keywords:
Bilingual, Janitorial Management, Franchise Consultant, Customer Retention, Operational Efficiency, Business Development, Coaching, Site Audits, Franchise Support, Janitorial Services
