Bilingual Janitorial Area Manger (English/Spanish) at Jan-Pro of Northern Illinois Careers summary:

The Bilingual Janitorial Area Manager oversees consulting and support services for JAN-PRO Cleaning & Disinfecting franchisees, focusing on customer retention and operational efficiency. With four years of experience in janitorial operations and a background in customer service, the role emphasizes coaching, business relationship development, and conducting site audits. The position seeks a proactive individual skilled in bilingual communication (English/Spanish) to enhance franchisee success and uphold brand standards.

[JAN-PRO Franchise Development of Greater Cincinnati/Dayton](https://www.indeed.com/cmp/Jan--pro-Franchise-Development-of-Houston?campaignid=mobvjcmp&from=mobviewjob&tk=1i3q91v71jrp6800&fromjk=66607a3e62413957) 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 * Do you have a MINIMUM of 4 years in janitorial operations and customer service experience? * Do you have proficient bilingual speaking and writing capabilities (English/Spanish)? * Are you ready to stop cleaning and spend your time on customer service & coaching/developing others? * Would you prefer to work regular daytime hours instead of nights & weekends? If so, this may be the right opportunity for you!!! JAN-PRO Franchise Development of Greater Cincinnati/Dayton is conducting a search for a bilingual Franchise Business Consultant* *within the Dayton area. In this full-time role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through on-site Brand Standard Audits, prompt customer follow-up, and serving as a business coach and mentor to our JAN-PRO Cleaning & Disinfecting Certified Business Owners, you will support their efforts to provide the highest quality commercial cleaning in the industry, while achieving 98% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. Integrity, resilience, positivity, and a collaborative, problem-solving approach are requirements of this position. As a result of having these skills, the business consultant will enjoy achievable performance bonuses and various opportunities to advance a career in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected franchise company. *About JAN-PRO Franchise Development of Greater Cincinnati/Dayton:* We support a global leader in commercial cleaning services, JAN-PRO Cleaning & Disinfecting, with administrative and marketing services. In 2023, Entrepreneur Magazine recognized JAN-PRO Cleaning & Disinfecting as the #1 commercial cleaning franchise for the 15th consecutive year and honored with a 98% retention rate of clients who remain with us month after month. Our primary work is assisting entrepreneurs start & build their own business in a fast-growing industry. * Job details* * *Pay * * On target first year compensation of $50,000-$58,000 (base salary plus performance bonuses). * *Location* * * 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 * *Benefits* * Medical/Dental/Vision HRA Program * Retirement Plan * Retirement Plan matching * Company vehicle, gas card * Company provided computer, tablet and cell phone * Paid vacation plus paid holidays *WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: * * Develop a beneficial business relationship with all Certified Business Owners in assigned area. * Audit accounts against our brand standards on a regular schedule. * Quickly identify performance success or issues through ‘proactive’ site visits and effectively communicate to franchisees for resolution to aid with their account retention. * Identify additional special service opportunities to assist in increasing franchisee revenue. * Facilitate communication between the Certified Business Owners and their customers, when needed. * Enhance the support to our franchise owners by proactively developing relationships with customer site contacts. * Provide on-call support, as necessary. * Schedule meetings with franchisees to conduct business planning sessions. * Complete and maintain accurate documentation of franchisee and client records. * Support franchisees with onboarding and offboarding customers. * Recommend solutions to retain franchise owners’ customers. * Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand. * Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.) * Timely completion and documentation of administrative tasks. *YOU’LL BE A GREAT FIT IF YOU HAVE: * * MINIMUM of 4 years in janitorial operations and customer service experience. * Having technical skills to strip and wax floors, carpet extraction and floor buffing is a PLUS! * MUST have proficient bilingual speaking and writing capabilities (Spanish). * Ability to multi-task and keep composure in a fast-paced work environment. * Effective time management skills. * Consistent follow-through on commitments. * Ability to handle difficult situations and conversations. * Excellent written and verbal (English) communication skills. * Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations. * Professional appearance, demeanor, and communication skills. * Ability to work with sensitive information in a confidential environment. * Experience cleaning schools, dealerships or medical facilities is a plus. Equal Employment Opportunity at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: JAN-PRO Franchise Development of Greater Cincinnati/Dayton is committed to equal employment opportunities regardless of any protected characteristic and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Apply today to learn more about our culture and set of values. * To learn more about our business model*, visit here: [https://jan-pro.com/about/](https://jan-pro.com/about/)

Keywords:

Bilingual, Janitorial Management, Franchise Consultant, Customer Retention, Operational Efficiency, Business Development, Coaching, Site Audits, Franchise Support, Janitorial Services

Jan-Pro of Northern Illinois Careers

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Bilingual Janitorial Area Manger (English/Spanish)