As a Claims Support Specialist, you will provide a vital administrative and customer support function related to the accurate and timely processing of claims. You will be responsible for the daily tracking and follow-up on all parts and services ordered by the Adjusters during a claim. You will engage with Contract holders and repair facilities via phone, email, and chat to ensure the performance of our parts, inspection, and fleet repair vendors meets expectations. You will work closely with internal and external customers to provide or ensure timely receipt, review, and execution of our parts, inspections, and document requests.
Other duties include:
- Providing timely and accurate responses to claims and/or contract issues
- Monitoring numerous Teams channels and group chats
- Maintaining constant communication and professionalism
- Inter and intra-department communication via email, Teams chat, & phone calls
- Correspond with and assist Managers and Agents.
- Research and resolve customer issues (parts suppliers, inspection companies, labs, etc.)
- Follow up on requested inspections, parts orders, oil labs, etc.
- Follow up on all document requests
- Other duties as assigned
A qualified candidate for this role should:
- Possess an understanding of automotive service/parts departments (preferred)
- Posses a strong set of interpersonal skills
- Exceptional customer service skills.
- High level of accuracy in data entry skills.
- Have a strong code of ethics
- Perform well under pressure
- Be task/goal oriented
- Have good organizational and time management skills
- Posses an excellent attendance record
- Basic understanding of Excel
- Strong negotiation skills
- Possess critical thinking skills and decision-making abilities.
- Be adaptable and flexible
- Be dependable
The candidate(s) offered this position will be required to submit to a background investigation.
Our Benefits Include:
- Paid training
- 401(k) with company match after 90-days of employment
- Medical, Dental and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
- Paid Time Off
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Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job
