Are you passionate about resolving customer issues and delivering exceptional service? We’re seeking a Dispute Resolution Specialist to join our team and help provide top-notch support to our valued customers.
What You’ll Do
- Handle customer complaints related to billing, cancellations, and service issues.
- Resolve escalated complaints from consumer advocacy groups, regulatory bodies, and direct customer feedback.
- Keep detailed records of customer interactions and resolutions using tracking tools.
- Develop and execute effective solutions for customer concerns.
- Communicate professionally and promptly in writing and over the phone.
- Collaborate with other teams to ensure seamless and comprehensive resolutions.
- Identify patterns or critical issues in complaints and escalate them to management.
- Support team members and management as needed.
What We’re Looking For
- At least 2 years of customer service experience (call center experience preferred).
- Strong communication skills, both written and verbal.
- Excellent problem-solving and multitasking abilities.
- Proficiency in MS Office (Word and Excel); experience with CRM tools like Moxy is a plus.
- Experience in insurance or service contract claims is a bonus.
- Negotiation and conflict resolution skills are a big plus.
- Adaptable and thrives in a fast-paced, dynamic environment.
Why Join Us?
We’re a team dedicated to delivering outstanding customer experiences and solving problems efficiently. If you’re a proactive problem-solver with great interpersonal skills, this is the role for you!
Apply today and make a difference in how we serve our customers!
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- A collaborative and supportive work environment.
If you are a motivated individual with a passion for problem-solving and customer service, we invite you to apply for this rewarding Dispute Resolution Specialist position focused on extending auto warranty contracts.
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram, and Twitter.
Compensation: $56,000 - $60,000
To comply with local regulations, we are currently not accepting applications from candidates residing in: Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Maryland (MD), Massachusetts (MA), Montana (MT), Nebraska (NE), Nevada (NV), New Jersey (NJ), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), Wyoming (WY).
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change, and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
