Customer Service Coordinator
remote type
Remote
locations
Charlotte, NC
Full time
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Objective: The Operations Coordinator supports the daily activities of technicians by utilization of Corrigo and applications to maintain appropriate levels of performance. This will include running reports, ordering replacement equipment as needed, and compliance issues.
Responsibilities include:
Assist with regional recruiting.
Maintain New Hire Tracker.
On-board new hires: obtain information and forms from new hires, communicate new hire information internally; update Corrigo; fleet & support; order p-card, uniforms, badge, tools, supplies, et.al.
Process exiting employees: Samba (MVR program), Abukai, Corrigo systems; fleet, p-card cancellation, PTO/TBT trackers, employee directory, etc.
On-going updates of systems and records (Corrigo, employee directory, fleet program, Abukai, SAMBA, etc.)
Order and manage replacement badges, uniforms, fleet insurance cards, fuel cards, registration renewals and transfers, etc.
Review and provide SAMBA (MVR) report periodically to operations managers.
Update PTO tracker for region, as requested.
Craft “Special Recognition” honors in MES SharePoint for employees in assigned region(s).
Assist with work order updates/status in certain client specific Corrigo instances.
Update fleet program website with assigned driver information.
Order office supplies from appropriate/authorized supply vendor for technicians and others, as needed.
Toolbox Talks Tracking.
Refrigerant Log Tracking.
Assist as needed, with p-card reconciliations and missing receipts.
Attend meetings.
Ad hoc and on-going support to manager and operations technicians, managers, leadership and other MES support teams.
Assist and back-up support to others on the OC Team.
Special projects/other duties as assigned (for example, but not limited to, payroll, uniform management, SharePoint, Corrigo operational and financial support, Abukai, etc.)
Qualifications:
Education, minimum of High School diploma.
Minimum of 3 years current data entry experience.
Strong customer service skills, internal and external to organization.
The ideal candidate must possess knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint.
Must be able to take responsibility for various projects with an attention to detail and prioritize workload to meet critical deadlines.
Excellent oral and written communication skills are essential for success in this position.
Candidate must exhibit the following qualities: Professionalism, Confidentiality and Discretion.
Estimated total compensation for this position:
41,400.00 – 60,100.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
Remote –Charlotte, NC
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
