We have an immediate need for a Remote Customer Service- Medical Billing Specialist in our Billing Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Pay for this position is $15.25 per hour. with monthly incentives once trained.
Additional growth opportunities are available
This position has the option to work remotely, but applicants must be located in a state in which Forefront or an Affiliated Practice has a location ((AL, AZ, CA, CO, FL, GA, IA, IL, IN, KY, MD, MI, MN, MO, MT, NC, NJ, OH, OK, OR, PA, TX, VA, WI AND D.C.)
Here are just a few things we offer: Access to health, dental, and vision insurance, Health Savings Account $500 matching contribution. Eligible for PTO and Holiday pay. Company-paid life insurance and long-term disability (full-time only) Access to voluntary short-term disability insurance (full-time only) Access to additional life insurance.
Responsibilities
1. Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
2. Assist patients regarding making payments via phone or to assist with other payment options.
3. Answer telephone calls and transfer to additional departments / team members as needed.
4. Perform other related duties as assigned.
Qualifications
Education:
High School diploma, GED/HSED, or equivalent is required.
Knowledge, Skills, and Abilities
1. 1-2 years of medical office experience or in a similar capacity is desired.
2. Experience in a medical and insurance billing (EOB) capacity Needed.
3. Ability to learn new software quickly.
4. Must possess excellent communication and organizational skills.
5. Previous customer service phone experience is helpful.
5. Ability to operate standard office equipment.
6. Ability to type a minimum of 35 wpm is required.
7. Must possess attention to detail.
8. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
9. Ability to respond positively to constructive feedback and direction from supervisors.
10. Must demonstrate professional appearance and manner at all times.
11. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in
dealing with others.
12. Ability to maintain confidentiality of information.
