Title: Medical Scheduler
Full-Time
Hybrid
Minneapolis, MN 55413, USA
Schedule: Full-time (40 hours/week)
Location: Office/Remote (Training will take place in person)
Salary Range: Starting range $18.59 - 21.38/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)
Benefits
Health Coverage: Medical, Dental & Vision Insurance
Retirement: 401(K) with Company Match, Profit Sharing
Time Off: Generous PTO, Holiday Pay, Floating Holiday
Disability Coverage: Short & Long-Term Disability
Family Support: Two Weeks Paid Parental Leave
Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals
Key Responsibilities
Receive incoming calls from patients or referring clinics and schedule their office visit or procedure appointment.
Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.
Document patient insurance information.
Monitor database folder in NextGen Electronic Health Record.
Data entry of referrals into NextGen Electronic Health Record.
Contact referring providers for medication orders and/or clarification of referral orders.
Contact patients to re-schedule appointments when needed.
Monitor the after-hours cancellation voice mailbox and return calls left in the central mailbox.
Monitor the Contact Us folder and return phone calls to patients.
Print and send letters to patients and referring providers.
Coordinate interpreters for scheduling purposes and appointments.
Provide great customer service to internal and external customers.
Other duties may be assigned to meet business needs
Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or GED is required.
Associate's degree or higher preferred.
Previous customer service experience is required.
Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
Required Knowledge
Microsoft Office applications
Medical terminology
Required Skills
Compassionate patient care
Active listening
Problem solve, prioritization, and critical thinking
Attention to detail
Organization and time management
Key Abilities
Multitask
Communicate effectively verbally and in writing
Work independently as well as in a team environment
Type proficiently and accurately
