Patient Coordinator- IBD Team

Job Category: Employee

Full-Time
Hybrid

Locations

CityView
Minneapolis, MN 55413, USA

Job Details

Description

Position Details

Schedule: Full-time (40 hours/week)

    Monday-Thursday 8:30am-5pm, Friday 7:30am-4pm

Location: Office/Remote (Training will take place in person)
Salary Range: Starting range $20.98 - $24.16/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

Benefits

Health Coverage: Medical, Dental & Vision Insurance 
Retirement: 401(K) with Company Match, Profit Sharing
Time Off: Generous PTO, Holiday Pay, Floating Holiday
Disability Coverage: Short & Long-Term Disability
Family Support: Two Weeks Paid Parental Leave
Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals

Key Responsibilities

Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to:

    Answer patient calls, take accurate messages and forward to the correct provider for resolution
    Daily interaction with patients
    Document all patient interactions through the electronic health records system
    Maintain provider schedules
    Promote a culture of caring through interactions with internal and external customers
    Respond to patient emails received from the Patient Portal
    Schedule a variety of complex procedures both with internal and external care facilities
    Communicate effectively with insurance companies, verify coverage as needed
    Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
    Coordinate the transmission and acquisition of patient records between health clinics
    Monitor patient medication schedules, lab schedules, and work daily/weekly reports
    Prepare forms for internal and external clinics
    Serves as the back-up for several other departments
    Any and all other duties as assigned
     
    Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

    Two years post-secondary education required, Associate&#39;s or Bachelor’s degree preferred.
    Two years customer service experience required, customer service leadership preferred.
    Experience in a medical office or direct patient care preferred. 
    Experience with Electronic Health Records (EHR) system preferred

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

Required Knowledge

    Working knowledge of:
    Microsoft Office applications
    Electronic Health Records (EHR) system
    Computer proficiency
    Medical terminology

Required Skills

    Compassionate patient care and customer service
    Active listening
    Problem solve, prioritization, and critical thinking
    Attention to detail and organization

Key Abilities

    Work in a busy call center environment
    Multitask
    Communicate effectively verbally and in writing
    Work independently as well as in a team environment

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.

This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI’s Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity

Compassion: being empathetic and considerate of the needs of our patients and caregivers
Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Qualifications

Skills

Preferred

Multi-tasking

Intermediate

Organization

Intermediate

Critical thinking

Intermediate

Detail oriented

Intermediate

Prioritization

Intermediate

Problem solving

Intermediate

Active listening

Intermediate

Customer service

Intermediate

Education

Required

Associates or better.

Preferred

Bachelors or better.

Experience

Preferred

Electronic Health Records

1-2 years:

Medical Office or Direct Patient Care

MNGI Digestive Health

New Jobs

Copywriter