Levine Law Group PA is seeking a dedicated and detail-oriented Remote-Customer Service Representative to join our dynamic team in the legal industry. As a valued member of our firm, you will play a critical role in enhancing the client experience, ensuring that our clients receive the highest level of support and expertise. The ideal candidate will be passionate about helping others while effectively managing their time and priorities in a fast-paced environment. This remote position allows you to work from the comfort of your home while connecting with clients nationwide. You will be responsible for addressing inquiries, providing information about our legal services, and assisting clients with the intake process. Your empathetic approach and excellent communication skills will be vital in building rapport with clients, guiding them through the complexities of legal matters, and ensuring their needs are met promptly and thoroughly. If you are an enthusiastic individual with strong problem-solving skills and a commitment to client satisfaction, we encourage you to apply and become an integral part of our team, where we strive to make a positive impact in the lives of our clients every day.
Responsibilities
- Respond to client inquiries via phone, email, and chat in a timely and professional manner
- Assist clients in the initial intake process, ensuring all necessary information is collected accurately
- Provide detailed information about legal services and explain processes to clients clearly and concisely
- Manage and update client records in our database, ensuring all information is accurate and up-to-date
- Coordinate with attorneys and other staff to facilitate client needs and resolve issues
- Follow up with clients to ensure their questions are answered and they feel supported throughout their legal journey
- Maintain a high level of confidentiality and professionalism in all client interactions
- High school diploma or equivalent; Bachelor’s degree preferred
- Proven experience in customer service, preferably in a legal or professional services environment
- Exceptional communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proficient in using customer service software, databases, and Microsoft Office Suite
- A strong commitment to client satisfaction and a positive attitude
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
