JOB OVERVIEW:
This position is responsible to ensure that documentation is received from customers regarding DEA “Know Your Customer” process. Responsible for reviewing documentation related to Suspicious Orders to comply with Federal DEA requirements. Responsible for communicating the DEA “Know Your Customer” process to internal and external customers via phone or other electronic methods.
KEY RESPONSIBILITIES:
- 60% Responsible to ensure that proper documentation is received from customers regarding DEA “Know Your Customer” process. Responsible for reviewing documentation related to Suspicious Orders to comply with Federal DEA requirements.
- 30% Responsible for communicating the DEA “Know Your Customer” process to internal and external customers via phone or other electronic methods.
- 10% Participate in special projects and perform other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
- Very good telephone etiquette and effective dispute resolution.
- Proficient in applicable computer systems.
- Good procedural decision making skills.
GENERAL SKILLS & COMPETENCIES:
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex customer service issues
- Very good Interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
General education, vocational training and/or on-the-job training.
TRAVEL/ PHYSICAL DEMANDS:
- Office environment. No special physical demands required.
COMPENSATION:
The posted range for this position is $33,815 - 52,836, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
