At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
This position is full-time exempt Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5:30pm. It may be necessary, given the business need, to work occasionally outside of these hours
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Planning call routing changes, writing and executing test plans
- Assisting with agent skilling
- Assisting with outbound campaign management
- Analyzing and reporting Telecomm/routing/outbound campaign data
- Communicating changes to routing and IVR plans
- Maintaining project plan and troubleshooting routing questions and concerns from stakeholders
- Building reporting based on stakeholder needs, maintaining said reporting
- Works closely with sales and other functional leaders on sales campaign execution and routing requests
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School diploma / GED(or higher) OR equivalent work experience
- 1+ years of experience with Telesales either as an agent OR in a support role or 1+ years of experience with Work Force Management
- Experience with Microsoft Word (create correspondence and work within templates), advanced Microsoft Excel (ability to sort, filter, and create pivot tables and power queries)
Preferred Qualifications:
- Data analysis experience
- Comfortable in public speaking situations
- SQL system experience
Soft Skills:
- Ability to learn internal technology tools/systems
- Problem solving skills
- Ability to navigate a complex organization to accomplish stakeholder satisfaction
- Solid team player
- Excellent oral and written communication skills
- Demonstrate ability to be a self-starter
- Demonstrate ability to be collaborative with sales team and outside vendors
- Ability to prioritize and complete assigned tasks with limited direction and supervision
- Solid communication skills (written and verbal)
- Excellent planning and organizational skills
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
