Job Type
Full-time (WFH Flexible)
Description
The Client Services Representative serves as the primary point of contact for clients, addressing inquiries, concerns, and issues to ensure a positive experience. This role focuses on serving existing clients by taking ownership of their needs and delivering exceptional service. The Specialist excels in multitasking, demonstrates empathy in every interaction, and upholds stellar service excellence standards. Additionally, the role includes providing technical support to help clients access online tools and resources. Success in this position requires effective collaboration across business functions, achieving results while maintaining the highest quality service standards, while adhering to company guidelines.
Requirements
Required:
- 2+ years of customer service experience.
- Proficiency with operating systems, internet browsers, and Microsoft Office Suite.
- Strong verbal and written communication skills with excellent phone etiquette.
- Ability to multitask while maintaining attention to detail.
- Effective interpersonal skills to build rapport with clients and resolve issues empathetically.
- Highly motivated, with the ability to prioritize, plan, organize, and follow through on assignments.
- Positive attitude and enjoyment in helping others, regardless of individual differences.
- Stellar work ethic with the ability to prioritize tasks, follow through, and maintain good attendance.
- Technical skills, including typing 25 words per minute and learning new software.
- Must have dedicated at home office space with high-speed internet service
- Ability to be flexible with schedule, available nights, weekends and holidays
Preferred:
- 1-2 years of experience in financial services, customer service call center
- Oral and written fluency in Spanish a plus.
What do we have to Offer?
Our benefits meet you where you are.
We’re here to help our employees navigate the integration of work and life: Your health, happiness, and future matters!
At InCharge Debt Solutions, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, opportunity for growth, and much more! See below for a list of our Benefits.
Benefits:
• Comprehensive medical insurance
• Dental and vision insurance programs
• Life insurance (Company Sponsored, additional Coverage Available)
• Tuition Reimbursement Program: Get schooled on our dime!
• 401k retirement savings program with company match: Free money for your golden years!
• Reward Gateway: Peer-to-peer appreciation program + gift cards!
• Incharge is a qualified employer under the Public Service Loan Forgiveness program. You may be eligible for student loan forgiveness. Wipe out Federal Student Loans
• Employee Assistance Program: Mutual of Omaha • Flexible Friday (4-day week every other week) For eligible Positions.
Salary Description
$31,200.00
