Job Type
Full-time
Description
Want to use your skills to positively impact a fast-paced, growing business?
Looking to advance your career in an entrepreneurial environment?
We are a professional services firm that provides third-party retirement plan administration services for companies that sponsor Employee Stock Ownership (ESOPs) and 401(k) Plans. Our offices are located in Charlottesville, VA, Columbia, MD, Columbus, OH, Westchester, IL, Pasadena, CA and Maple Grove, MN, although our client base is nationwide. We are one of the top 2 companies that provide ESOP recordkeeping and administration services in the country, and we continue to grow our retirement services business (401(k), DB, CB, etc). We are seeking sharp, detail-oriented, dedicated individuals to join our team.
We are hiring a Call Center Receptionist
The Call Center Receptionist serves as the first point of contact for participants. This role is responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks to ensure smooth operations. The ideal candidate is professional, personable, and highly organized.
Key Responsibilities
1. Call Management:
- Answer and route incoming calls efficiently and professionally.
- Provide accurate information to callers regarding services or inquiries.
- Handle a high volume of calls while maintaining quality customer interactions.
2. Customer Service:
- Answer calls in a courteous and friendly manner.
- Address participant concerns and escalate issues to the appropriate department if needed.
3. Administrative Support:
4. Technical Skills:
- Utilize call center software and CRM tools to log and track calls.
- Troubleshoot minor issues or forward technical problems to IT support.
5. Team Collaboration:
- Work closely with team members and other departments to ensure seamless communication and support.
- Participate in training sessions and team meetings as required.
Requirements
Education:
- High school diploma or equivalent
Experience:
- Previous experience in a call center, receptionist, or customer service role is a plus.
- Familiarity with multi-line CRM.
Skills:
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent time management and multitasking abilities.
- Problem-solving skills and a proactive attitude.
Key Attributes:
- Friendly and professional demeanor.
- Patience and adaptability in handling diverse customer needs.
- Ability to remain calm under pressure.
Benefits:
We offer challenging work, a competitive salary, and an outstanding opportunity for career growth for the right candidate. Our comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution, 401(k) with company match, parental leave, paid time off and education/association dues assistance.
We work hard, but we also have fun. As a Blue Ridge Associates employee, you will be a part of a company that supports charitable activities through fundraising and volunteer work. You'll enjoy quarterly virtual Happy Hours, Monthly Birthday Celebrations and Annual Social gatherings where we celebrate our successes. You'll have opportunities to shine by joining one of our committees: Charitable Action, Employee Engagement, Communications, Process Improvements or by volunteering for a special project that calls your name. Come join us!
Don't miss this opportunity to become a part of our dynamic organization!
Equal Opportunity Employer
Must be authorized to work in the US.
Salary Description
$18-$20 per hour
