Our client, a leading provider in the healthcare industry, is seeking a Bilingual Call Center Representative to join their team. As a Bilingual Call Center Representative, you will be part of the Enrollment Services department supporting clients in navigating their healthcare options. The ideal candidate will have excellent customer service skills, a can-do attitude, and the ability to learn new programs quickly, which will align successfully in the organization.
Job Title: Bilingual Call Center Representative
Location: Remote (Must live in the Tri-State Area - NY, NJ, CT only)
Pay Range: $17.50-$18.00 (Bilingual Only)
Schedule: 40 hours per week; Hours of Operations: 8:30 am – 8:00 pm, Monday – Friday and at 10:00 am on Saturday.
Languages: Spanish, Russian, Mandarin/Cantonese, Haitian Creole and Bengali.
What's the Job?
- Respond to enrollment services calls, providing responses to questions and referring callers as needed.
- Educate clients on managed care and assist them in choosing a health plan.
- Maintain updated knowledge of the project.
- Process enrollment and disenrollment forms accurately and efficiently.
- Perform managed care education and enrollment services as needed during high call volumes.
What's Needed?
- Must have own equipment: computer (laptop, desktop) MAC Laptop and Workbooks are not allowed
- Must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.
- Mobile hotspots must not be the primary source for internet connection for remote workers. Connectivity from the PC to the Internet router via a Category 5.
- Headsets:Requires a USB plug and play wired headset with a microphone and noise suppression. Bluetooth headsets are NOT allowed
- Great customer service skills with a proven track record.
- Ability to learn and apply knowledge of complex programs
- Strong computer skills and typing speed of at least 35 WPM. Able to pass 3 assessments.
- Reliability and punctuality to meet the demands of a busy work environment.
- Prior customer service experience, particularly in a call center setting.
What's in it for me?
- Opportunity to work in a supportive and dynamic team environment.
- Gain valuable experience in the healthcare industry.
- Develop skills in customer service and managed care.
- Flexible remote work arrangement, allowing for a better work-life balance.
- Be part of a mission-driven organization that values diversity and inclusion.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
