Serves as primary point of contact for key clients, overseeing day-to-day needs, having a deep understanding of the client’s business, and serving as a trusted advisor and partner for clients across all activities included in the scope of work.
What you'll do:
Acts as the voice of the client within our agency, ensuring all needs, details, goals, and business objectives are communicated to the entire team.Builds and nurtures client relationships rooted in trust, building rapport with all client stakeholders, proactively addressing client needs and resolving challenges in a timely manner.Oversees the delivery team managing individual channel activity for their clients, ensuring every deliverable ladders back to client objectives, and is delivered on time and with exceptional quality of work. Reviews the holistic plan across channels, and makes recommendations to key client stakeholders surrounding how our initiatives across all channels are driving measurable impact to their businessKey leader for internal team members, mentoring, coaching, and providing frequent updates and feedback regarding how we need to engage and deliver for the clients. Collaborates agency wide, leaning into new business, marketing, people teams, product development and others to ensure client needs are at the forefront and fully integrated into future agency initiatives. Cross sells additional services, leading ideation, content creation, and tapping into internal resources to help secure incremental revenue and client growth.Demonstrates a strategic mindset and consistently thinks about how to further improve, expand and evolve client strategies Continuously working to identify new opportunities for clients and leads the development of materials & presentations, leading the overarching story and presentation to the client. Owns client presentations and deliverables, serving as the final set of eyes before delivering to clients. Stays informed on industry trends, enabling more thoughtful recommendations and allowing for proactive discussions with clients, serving as their trusted advisor and thought leader. Leads a team of direct reports, facilitating performance reviews and providing consistent coaching and feedback, supporting overall employee growth and identifying internal mobility opportunities.
What we're looking for:
8+ years of relevant experience4+ years people management experienceExtensive experience with brand and digital activationsCollaborative and dynamic disposition with strong interpersonal skillsProven ability to be decisive and true in conviction; driven and logical thinker
