Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Relocation bonus
- Signing bonus
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Ensure excellent customer satisfaction and excellent customer service skills are delivered
- Assist users with general inquiries, product support, service recommendation, and basic technical issues in a diverse technology environment (via phone/email/chat)
- Respond appropriately to customer escalations
- Work with other frontline team members to resolve or properly close help tickets
- Manage an individual ticket queue
- Follow the directions of management and provide feedback
- Be capable of developing a good understanding of customer’s needs and how to diagnose and fix their issues
- Demonstrate interpersonal skills and is able to provide empathy for customer’s situation
- Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
- Work with confidential business and Customer information and treat it sensitively in line with regulatory and compliance policies
- Take Team Leader’s direction on areas of improvement and drives to meet team success goals
- Have the ability and willingness to tend to any other tasks as assigned
This is a remote position.
Compensation: $20.00 - $20.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
