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Call Center Representative - $20/hr

ServiceMaster Clean • Full-time • Remote (United States) • $20 / hour • 3d ago

Benefits:

401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Relocation bonus
Signing bonus
Training & development
Tuition assistance
Vision insurance
Wellness resources

Ensure excellent customer satisfaction and excellent customer service skills are delivered
Assist users with general inquiries, product support, service recommendation, and basic technical issues in a diverse technology environment (via phone/email/chat)
Respond appropriately to customer escalations
Work with other frontline team members to resolve or properly close help tickets
Manage an individual ticket queue
Follow the directions of management and provide feedback
Be capable of developing a good understanding of customer’s needs and how to diagnose and fix their issues
Demonstrate interpersonal skills and is able to provide empathy for customer’s situation
Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
Work with confidential business and Customer information and treat it sensitively in line with regulatory and compliance policies
Take Team Leader’s direction on areas of improvement and drives to meet team success goals
Have the ability and willingness to tend to any other tasks as assigned

This is a remote position.

Compensation: $20.00 - $20.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.