A company is looking for a Customer Service Representative to handle customer inquiries and service requests.
Key Responsibilities
- Interface with customers to resolve 1st and 2nd tier service calls and queries
- Examine customer problems and implement corrective actions
- Maintain logs, reports, and records while investigating and tracking customer issues
Required Qualifications
- High School diploma or equivalent required
- Generally has 2+ years of related customer service experience
- General knowledge of assigned area's products and customer service activities
- Proficient MS Office skills
- Able to navigate a computerized data entry system or relevant applications
