Administrative Support Representative
Remote
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Administrative Support Representative
Job Description:
We are seeking a detail-oriented and organized Administrative Support Representative to join our team and provide essential administrative support to a group of Tier 2 technical technicians. This role is crucial in managing schedules, documentation, data entry, and effective communication to ensure a smooth operational flow for our technical projects and client interactions.
Key Responsibilities:
Scheduling and Coordination:
- Manage technician schedules and assign work orders.
- Coordinate client appointments and book necessary resources for service calls.
Data Entry and Recordkeeping:
- Accurately input technical data into databases.
- Maintain and update client information, job statuses, and generate progress reports.
Document Management:
- Create and maintain technical documentation, including service reports, repair logs, and client invoices.
- Ensure proper filing and retrieval systems for documentation.
Communication Management:
- Answer phone calls and respond to emails promptly.
- Relay information between clients and technicians and coordinate communication with internal departments.
Inventory Management:
- Track equipment inventory and order necessary parts and supplies.
- Maintain stock levels for technicians to ensure operational readiness.
Required Skills and Qualifications:
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Strong organizational and time management skills to efficiently handle multiple tasks and deadlines.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for effective data entry, document creation, and communication.
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Excellent verbal and written communication skills to interact clearly with clients and technical staff.
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Attention to detail to ensure accuracy in data entry and documentation.
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Basic understanding of technical terminology related to IT and POS systems to support technicians effectively.
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Ability to work independently and collaboratively as part of a team.
