Administrative Support Representative

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Administrative Support Representative

Job Description:

We are seeking a detail-oriented and organized Administrative Support Representative to join our team and provide essential administrative support to a group of Tier 2 technical technicians. This role is crucial in managing schedules, documentation, data entry, and effective communication to ensure a smooth operational flow for our technical projects and client interactions.

Key Responsibilities:

Scheduling and Coordination:

- Manage technician schedules and assign work orders.

- Coordinate client appointments and book necessary resources for service calls.

Data Entry and Recordkeeping:

- Accurately input technical data into databases.

- Maintain and update client information, job statuses, and generate progress reports.

Document Management:

- Create and maintain technical documentation, including service reports, repair logs, and client invoices.

- Ensure proper filing and retrieval systems for documentation.

Communication Management:

- Answer phone calls and respond to emails promptly.

- Relay information between clients and technicians and coordinate communication with internal departments.

Inventory Management:

- Track equipment inventory and order necessary parts and supplies.

- Maintain stock levels for technicians to ensure operational readiness.

Required Skills and Qualifications:

Strong organizational and time management skills to efficiently handle multiple tasks and deadlines.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for effective data entry, document creation, and communication.
Excellent verbal and written communication skills to interact clearly with clients and technical staff.
Attention to detail to ensure accuracy in data entry and documentation.
Basic understanding of technical terminology related to IT and POS systems to support technicians effectively.
Ability to work independently and collaboratively as part of a team.

CGS - Computer Generated Solutions

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