Summary:
The Large Account Service Reconciliation specialist is responsible for processing premium invoices for assigned accounts and handling any issues or escalations
Duties and Responsibilities:
Receives and processes premium invoices for assigned large accounts; researches issues, payments and policy invoice history as needed
• Corresponds with Account contacts as needed to clarify questions, update on processing status, or for other reasons
• Ensures integrity and accuracy of all transactions and adheres to all quality standards, financial regulations and risk mitigation practices
• Applies and processes all received funds and payment to the appropriate policy holder or payroll accounts via Aflac systems and mainframe in accordance with established standard operation procedures and service level agreements
• Performs other duties as required
Education:
Minimum Required High School Diploma or Equivalent
Qualification Level:
Minimum Required One to two years job-specific experience Or an equivalent combination of education and experience.
Job Knowledge and Skills:
Possession of good oral and interpersonal communications skills to interact and provide information to internal and external customers, and ability to understand oral and written instructions
Organizational Competencies:
- Acting with Integrity
- Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
- Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
- Pursuing Self-Development
- Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities · Serving Customers
- Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations
- Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
- Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals · Working with Diverse Populations
- Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds
Other details
- Pay Type Hourly
- Min Hiring Rate $18.00
- Max Hiring Rate $19.00
