At Level Access, we are dedicated to ensuring the highest standards of security, privacy, and accessibility in our products. We are seeking a diligent, experienced Technical Compliance Writer to join our team and assist us in improving our compliance documentation. The right candidate will work closely with internal teams to gain a comprehensive understanding of our products and the organizational security and privacy programs.
Essential Duties
- Product and posture alignment: collaborate with internal teams and develop a deep understanding of Level Access products and the organizational security and privacy program and maintain this understanding as these areas evolve.
- Questionnaires: fill out customer security questionnaires that come through from Sales, Renewals or other sources.
- Customer service: provide timely response to new requests for information and steadfastly follow all requests through to timely completion, collaborating with others to source information where vital.
- Record keeping: use existing company tools and processes and ensure we keep records and an audit trail of all responses.
- Ad hoc support: provide other technical compliance writing to support internal and external teams as requested.
Qualifications
- A Bachelor's degree or equivalent experience in Information Technology, Technical Writing, or a related field, with validated experience in information technology writing.
- Approach dedicated to the customer, with the ability to balance speed and accuracy to meet demand, while exercising good judgement to advance when vital.
- Excellent written communication skills, paying attention to detail and demonstrating a strong command of English grammar and punctuation.
- Communication and interpersonal skills, with the ability to work with both technical and business collaborators to capture information and requirements.
- Ability to collaborate optimally with peers.
- Good manager of time with the ability to balance multiple tasks simultaneously and an eye for prioritization.
- Approach to knowledge management with curiosity and passion for seeking answers in ambiguous environments and bringing order to chaos.
- Ability to work effectively both independently and as part of a team.
Desired, but not required
- Understanding of cybersecurity and privacy concepts.
- Understanding of web accessibility.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.
