At Level Access, we are dedicated to ensuring the highest standards of security, privacy, and accessibility in our products. We are seeking a diligent, experienced Technical Compliance Writer to join our team and assist us in improving our compliance documentation. The right candidate will work closely with internal teams to gain a comprehensive understanding of our products and the organizational security and privacy programs.

Essential Duties

Product and posture alignment: collaborate with internal teams and develop a deep understanding of Level Access products and the organizational security and privacy program and maintain this understanding as these areas evolve.
Questionnaires: fill out customer security questionnaires that come through from Sales, Renewals or other sources.
Customer service: provide timely response to new requests for information and steadfastly follow all requests through to timely completion, collaborating with others to source information where vital.
Record keeping: use existing company tools and processes and ensure we keep records and an audit trail of all responses.
Ad hoc support: provide other technical compliance writing to support internal and external teams as requested.

Qualifications

A Bachelor's degree or equivalent experience in Information Technology, Technical Writing, or a related field, with validated experience in information technology writing.
Approach dedicated to the customer, with the ability to balance speed and accuracy to meet demand, while exercising good judgement to advance when vital.
Excellent written communication skills, paying attention to detail and demonstrating a strong command of English grammar and punctuation.
Communication and interpersonal skills, with the ability to work with both technical and business collaborators to capture information and requirements.
Ability to collaborate optimally with peers.
Good manager of time with the ability to balance multiple tasks simultaneously and an eye for prioritization.
Approach to knowledge management with curiosity and passion for seeking answers in ambiguous environments and bringing order to chaos.
Ability to work effectively both independently and as part of a team.

Desired, but not required

Understanding of cybersecurity and privacy concepts.
Understanding of web accessibility.

Level Access

New Jobs

Technical Compliance Writer