Req #:242128
Department:
Job Location: Remote
Closing Info: Open Until Filled
Salary:$22.28 - $31.85 per hour
Other Compensation:
Union Position: Yes
Shift: Alternate Work Shift
UW MEDICINE TRANSFER CENTER has an outstanding opportunity for a TRANSFER CENTER COORDINATOR
WORK SCHEDULE
VARIABLE SCHEDULE FOR COVERAGE - DAYS - NIGHTS AND EVENINGS
Per-Diem, Part-Time.
REMOTE – occasional in-office work for training and staff development days.
POSITION HIGHLIGHTS
Collaborate across several departments.
Great opportunity to showcase your excellent customer-service skills.
Be a part of a team that helps connect practitioners throughout the Pacific Northwest.
DEPARTMENT DESCRIPTION
The Transfer Center arranges patient transfers and inpatient consults to all four UW Medicine hospitals (HMC, UWMC-ML, UWMC-NW, VMC) from across Washington, Alaska, Montana, and Idaho. The Transfer Center Coordinator is responsible for receiving and documenting incoming calls from providers requesting to transfer patients to UW Medicine. The Transfer Center also manages calls from our physician specialist line, which connects practitioners throughout the WWAMI region with advice and consultations from UW Medicine’s excellent group of specialists.
PRIMARY JOB RESPONSIBILITIES
Answer calls from outside providers in the WWAMI region and beyond requesting patient transfers and consultations.
Connect callers with UW Medicine providers for consultation.
Document calls & record consult notes into Epic.
Assess callers needs to prioritize emergent or critical issues and direct to the appropriate resource as needed.
Collect patient and provider demographics and referring facility contact information to document transfers in Epic.
Assist nursing staff by providing nonclinical info to callers and/or directing callers to appropriate clinics.
Assist staff with data integrity and maintenance for the preparation of reports
REQUIRED QUALIFICATIONS
High school graduation or equivalent AND two years of experience in a healthcare or call center setting
OR equivalent education/experience.
Additional Departmental Requirements
Proficiency in Microsoft Windows navigation & Microsoft Office Suite
Proficiency in Epic
ABOUT UW MEDICINE – A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
