Overview We are seeking an Entry Level Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for individuals looking to start their career in customer service and gain valuable experience in a fast-paced ... environment.

Responsibilities

Answer incoming customer inquiries via phone, email, and chat
Provide accurate information about products and services
Assist customers with placing orders, tracking shipments, and resolving issues
Upsell additional products or services to customers when appropriate
Enter and maintain customer data in the system with a high level of accuracy
Communicate effectively and professionally with customers to ensure their needs are met
Analyze customer feedback and provide suggestions for improvement
Make outbound calls to follow up on customer inquiries or resolve issues

Requirements

Excellent communication skills, both verbal and written
Bilingual in Spanish and English is a plus
Strong data entry skills with attention to detail
Ability to multitask and prioritize tasks effectively
Knowledge of phone etiquette and customer service best practices
Sales experience is a plus
Ability to analyze customer needs and provide appropriate solutions

Join our team today and start your career in customer service!

Job Types: Full-time, Part-time

Pay: $45,000.00 - $48,000.00 per year

Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance

Experience level: • No experience needed

Shift: • Day shift

Weekly day range: • Monday to Friday • Weekends as needed

Work setting: • In-person

Ability to Relocate: • Seattle, WA: Relocate before starting work (Required)

Work Location: In person

Keynote Business Solutions

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Entry level Customer Service Representative